Last updated: 29 September 2026

These terms apply when you buy from sparkyandmates.com. Please read them before ordering. They don’t affect your legal rights as a consumer.

1. About us: Sparky & Mates is a trading name of Eugenio Carmo, a sole trader based in Dorset, England (“we”, “us”, “our”). Email: info@sparkyandmates.com. Phone: +44 7846 704090. Our postal address is available on request.

2. Who can buy? We sell to consumers aged 18 or over and deliver to UK addresses only. If you need delivery outside the UK, please contact us before ordering.

3. Our products: We sell grow-at-home premium pet grass kits. Each kit contains specially selected sprouting seeds in a sealed kraft cup. They’re chemical-free and 100% natural.

Pure Oats
Pure Wheat
Pure Barley
Premium Multi-Seed Mix
Twin Pack Monthly Subscription for any 2 kits, with free delivery. Product photos are for illustration only. Because this is a natural product, your grass may look a little different.

4. Prices: All prices are in pounds sterling (GBP). Any delivery charge is shown at checkout before you pay. If we find an obvious pricing mistake, we’ll contact you before dispatch, and you can either go ahead at the correct price or cancel for a full refund.

5. How the contract is formed: When you place an order, you’ll get an email confirming we’ve received it. That isn’t yet an acceptance of your order. The contract between us is formed when we email you to confirm your order has been dispatched. If we can’t accept your order, for example because an item is out of stock, we’ll tell you, and you won’t be charged, or we’ll refund you in full.

6. Payment: Payments are processed securely by Stripe through our checkout provider, SureCart. We never see or store your full card details. For one-off orders, payment is taken when you place your order.

7. Subscriptions

The Twin Pack Monthly Subscription costs £13.98 a month for any 2 kits, with free UK delivery.
You choose your kits when you subscribe. Your payment method is charged automatically every month on your renewal date, until you cancel.
You can cancel at any time from your account or by emailing info@sparkyandmates.com. To stop the next payment, cancel before your next renewal date. There are no cancellation fees.
If we ever need to change the subscription price, we’ll email you at least 14 days before the change takes effect, so you can cancel if you wish.
If a payment fails, we may pause your subscription until your payment details are updated.

8. Delivery: Delivery times, charges and what to do about lost or damaged parcels are explained on our Shipping Details page. Your kit becomes your responsibility once it’s delivered to the address you gave us.

9. Your right to cancel and return: Under the Consumer Contracts Regulations, you can change your mind:

You have 14 days from the day you receive your order to tell us you want to cancel. Just email info@sparkyandmates.com with your name and order number.
You then have a further 14 days from telling us to send the kit back.
For hygiene and plant-health reasons, a kit can only be returned if the lid seal sticker is unbroken (each kit has a plant passport label inside, and a broken seal creates a contamination risk) and the kraft cup is clean, dry and undamaged, so it can be resold.
You pay the return postage, unless the item is faulty or we sent you the wrong thing. We recommend using a tracked service.
We’ll refund you to your original payment method within 14 days of receiving the return. If you chose a more expensive delivery option than our cheapest one, the extra cost won’t be refunded.
For subscriptions, you can cancel within 14 days of your first delivery, and you can cancel future renewals at any time (see section 7).

10. Faulty or incorrect items: Your rights under the Consumer Rights Act 2015 are not affected. Our goods must be as described, of satisfactory quality and fit for purpose. If a kit arrives faulty, damaged or not as described, or we send you the wrong item, please email us with your order number and photos. We’ll put it right in line with your legal rights.

11. Growing results: Every kit comes with growing instructions. Growing a living plant depends on things we can’t control, such as light, temperature, watering and storage, so we can’t guarantee germination or a particular amount of growth. If your grass isn’t growing as expected, email info@sparkyandmates.com with a photo and we’ll help you work out what’s going on. This doesn’t affect your rights if a kit is faulty (see section 10).

12. Pet safety: Our pet grass is designed for pets to nibble. It may help support natural grazing habits and digestion, but every pet is different.

Introduce it gradually and supervise your pet at first.
Remove any grass that looks mouldy or past its best.
Our products are not a substitute for veterinary advice. If your pet has a health condition or is on a special diet, or you have any concerns, check with your vet first.
Stop using it and speak to your vet if your pet shows signs of an upset stomach or discomfort.

13. Our liability: We’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We’re not responsible for loss that isn’t foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that can’t be limited by law, including your rights under the Consumer Rights Act 2015.

14. Offers and discount codes

Only one discount code can be used per order, unless we say otherwise.
Codes and offers have no cash value and can’t be exchanged for cash.
Offers may have an expiry date or other conditions, which we’ll show with the offer.
We may withdraw or change an offer at any time, but this won’t affect orders already placed.

15. Events outside our control: We’re not responsible for delays caused by events outside our reasonable control, such as severe weather or courier disruption. If this happens, we’ll let you know. If the delay is long, you can cancel for a refund of anything you’ve paid for goods you haven’t received.

16. Your personal information. We use your personal information as explained in our Privacy Policy.

17. Changes to these terms. We may update these terms from time to time. The version that applies to your order is the one on the site when you placed it.

18. Law and disputes. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you have a problem, please contact us first, and we’ll always try to sort it out quickly and fairly.

19. Contact us: Email: info@sparkyandmates.com – Phone: +44 7846 704090